Shipping Policy
Last Updated: November 9, 2026
archiveflux is owned and operated by Nanjing Yufan Technology Co., Ltd., based in Nanjing, Jiangsu, China.
This Shipping Policy explains our standard shipping charges, order-processing period, estimated transit time, and how to obtain assistance with a shipment.
1. Standard Shipping Charges
Our standard shipping rates are:
| Order Amount | Standard Shipping Charge |
|---|---|
| Below $39.00 USD | $2.99 USD |
| $39.00 USD or more | Free |
For this policy, the qualifying order amount is the merchandise subtotal after discounts and before taxes and shipping charges.
All amounts above are stated in U.S. dollars. Free standard shipping uses the same estimated transit timeframe as paid standard shipping.
2. Order Processing
Orders are normally processed and handed to the shipping carrier within 1–3 business days after we receive a completed order and payment confirmation.
Processing includes reviewing the order details and preparing the shipment. This period is separate from the carrier’s transit time.
If additional information is needed to complete your order, we will contact you using the details provided at checkout.
If we cannot dispatch your order within the stated processing period, we will handle the delay as described in Section 5.
3. Estimated Shipping and Delivery Time
The estimated standard shipping transit time is 10–20 business days after dispatch.
| Stage | Estimated Time |
|---|---|
| Order processing | 1–3 business days |
| Standard shipping transit | 10–20 business days after dispatch |
| Combined processing and transit | Approximately 11–23 business days |
These estimates are expressed in business days, excluding weekends and applicable public holidays.
The combined estimate includes the proposed processing period and the carrier’s transit period. It is an estimate rather than a guaranteed delivery date.
Carrier disruptions, weather, customs procedures where relevant, and other delivery conditions can affect transit. If your shipment exceeds the estimated timeframe, please contact us for assistance.
4. Order Status and Tracking Assistance
For order-status updates or available tracking information, email service@archiveflux.com with:
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Your order number.
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The email address used at checkout.
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Your tracking number, if one has already been provided.
If you have received a tracking number, you can use it to review the carrier’s shipment updates.
Tracking information depends on carrier scans. If the tracking record appears inactive, contains an unexpected update, or does not match the delivery status, contact us so we can investigate.
5. Delays Before Dispatch
If we cannot ship within the stated processing period, we will notify you and provide a revised dispatch estimate where one is available.
You will be given the choice to:
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Accept the revised shipping arrangement; or
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Cancel the unshipped order and receive a refund.
For an order that has only been partially shipped, we will explain the cancellation and refund arrangements for the unshipped portion, including any related delivery charges.
If we cannot fulfill an order or obtain any consent required for a delay, we will cancel the affected unshipped order or items and issue the appropriate refund.
Refunds will be submitted to the original payment method within five business days of cancellation confirmation, or sooner where applicable law requires. Your payment provider may require additional time to display the credit.
6. Delayed, Lost, or Missing Shipments
Contact service@archiveflux.com if:
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Your shipment has exceeded the estimated transit timeframe.
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Tracking has stopped updating for an extended period.
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The carrier reports a delivery problem.
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Tracking shows delivery, but you have not received the package.
Please include your order number and any available tracking information.
We will review the information and work with the relevant delivery provider where necessary. We will continue assisting you after the parcel has been handed to the carrier.
A tracking status marked “Delivered” will not automatically result in rejection of your inquiry.
Where loss or non-delivery is confirmed, we will arrange an appropriate replacement or refund. You will not be required to return an item you never received.
7. Damaged, Incorrect, or Incomplete Deliveries
If your order arrives damaged, contains an incorrect item, or is missing an item, contact service@archiveflux.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and photos of the item and packaging where available. An unboxing video is not required to report a problem.
For confirmed damage, defects, incorrect products, or fulfillment errors, we will arrange an appropriate solution at no additional cost to you. If a return is necessary because of such an issue, we will explain the return arrangements and cover the required reasonable return-shipping costs.
Additional return and refund procedures are described in our Return Policy.
8. Delivery Addresses and Address Changes
Please provide a complete and accurate delivery address, including any apartment, suite, or unit number and the correct postal code.
If you notice an address error after placing an order, contact service@archiveflux.com immediately with your order number and the corrected information.
We will confirm whether the address can still be changed. Once a parcel has been dispatched, available correction or redirection options depend on the shipment’s status and the carrier.
If an address or delivery error was caused by archiveflux, we will work to resolve it at no additional cost to you.
If a customer-requested redirection or redelivery would involve an additional charge, we will explain the available options and cost before asking you to agree to that arrangement.
9. Order Cancellations
Orders may be canceled without a cancellation fee before dispatch.
To request cancellation, email service@archiveflux.com as soon as possible and include your order number. We will confirm the order’s status and the outcome of your request.
Once an order has been dispatched, it may no longer be possible to stop delivery. Any subsequent return will be handled under our Return Policy.
Approved cancellation refunds will be submitted to the original payment method within five business days of confirmation, or sooner where required by applicable law.
10. Shipping Charges Following a Return
We do not add an outbound shipping charge retroactively because a return reduces an order below the original free-shipping threshold.
The treatment of shipping charges actually paid, return-postage costs, and refunds is explained in our Return Policy.
11. Company and Contact Information
For shipping questions, delivery concerns, or order assistance, please contact us using the following details.
Brand Name: archiveflux
Legal Company Name: Nanjing Yufan Technology Co., Ltd.
Registered Business Address:
Room 101-15, No. 16 Huashan Road
Gucheng Subdistrict, Gaochun District
Nanjing, Jiangsu, China
Customer Support Email: service@archiveflux.com
Customer Support Phone: +86 25 8533 2226
The address above identifies our operating company. Please obtain instructions from customer support before sending any return shipment to this address.