Return Policy
Last Updated: November 9, 2026
archiveflux is owned and operated by Nanjing Yufan Technology Co., Ltd., based in Nanjing, Jiangsu, China.
This Return Policy explains how to request a return, which products are eligible, who pays return-shipping costs, and how refunds are processed.
1. Return Request Window
You may request a return within 30 calendar days after delivery.
To begin, email service@archiveflux.com with your order number and the item you would like to return.
The request deadline is determined by the date you first contact us about the return. A delay in our response will not make an otherwise timely request late.
After receiving return authorization and instructions, please send the eligible item within 14 calendar days. Contact us before that deadline if you need assistance.
2. Eligibility for Change-of-Mind Returns
For returns based on personal preference, such as changing your mind or ordering the wrong product, the item must be:
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Unused and unopened.
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In its original condition.
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In its original packaging, with any original hygiene or tamper-evident seals intact.
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Accompanied by an order number or other information that allows us to verify the purchase.
For hygiene reasons, opened or used skincare products are not eligible for ordinary change-of-mind returns.
These conditions do not automatically exclude claims involving damaged, defective, incorrect, or materially misdescribed products. Those issues are handled separately under Section 3.
Discounted items are subject to the same return conditions as other items.
3. Damaged, Defective, Incorrect, or Misdescribed Products
If an item arrives damaged, is defective, is not the item you ordered, or differs materially from its description, contact service@archiveflux.com as soon as reasonably possible.
Please provide:
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Your order number.
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The name of the affected item.
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A description of the issue.
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Photos of the item and packaging, where available.
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The batch or lot number, where relevant and available.
Opening a product to discover a problem does not automatically disqualify your claim. An unboxing video is not required to report an issue.
Where the issue is confirmed, we will arrange an appropriate refund, replacement, or return solution at no additional cost to you. If a return is necessary, we will provide a prepaid shipping method or arrange reimbursement of reasonable return-postage costs.
Product-quality or safety concerns are reviewed separately from ordinary change-of-mind returns. Please contact us even if the product has been opened.
The voluntary return window does not limit any rights or remedies available under applicable law.
4. How to Request and Send a Return
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Contact us. Email service@archiveflux.com with your order number, the item concerned, and the reason for your request.
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Receive instructions. We will review the request against this policy and provide the appropriate return address and packing instructions.
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Prepare the item. Pack it securely and include the order information needed to identify your return.
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Send the return. Ship an authorized return within 14 calendar days after receiving the instructions.
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Keep your proof of shipment. We recommend retaining your postal receipt and tracking information until the return is resolved.
Please contact us before mailing a return so we can provide the correct destination and instructions.
5. Return Address
Return instructions will identify the address appropriate for your order.
Our registered business address is not an automatic return destination. Please do not send products to that address unless customer support specifically instructs you to do so.
If anything about the return destination or shipping arrangements is unclear, contact service@archiveflux.com before purchasing postage.
6. Return-Shipping Costs and Fees
Change-of-Mind Returns
You are responsible for the return-shipping cost when returning an eligible product because of personal preference or an ordering mistake.
The return-postage amount depends on the carrier, package, and return destination. Please review the return instructions before arranging shipment.
Original shipping charges actually paid are not refundable for change-of-mind returns, except where applicable law requires otherwise.
Returns Caused by Our Error or a Product Problem
For confirmed damaged, defective, incorrect, or materially misdescribed products, archiveflux will cover reasonable return-shipping costs if a return is required.
We will explain the shipping arrangements before you send the item. Please contact us before independently purchasing postage so the method and reimbursement arrangements can be agreed.
Restocking and Other Fees
We do not charge a restocking fee.
We do not add an outbound shipping charge retroactively because a return reduces an order below the original free-shipping threshold.
7. Refund Amounts
For an eligible return, the product refund is based on the amount actually paid for the returned item, including the effect of any discount, together with applicable refundable taxes.
For change-of-mind returns, original shipping charges actually paid are excluded unless applicable law requires their refund.
For a full-order return caused by confirmed damage, defects, incorrect products, or material misdescription, the refund also includes the original standard shipping charge actually paid.
If only part of an order is returned, the refund will reflect the affected items. We will explain the refund calculation when confirming the outcome.
Refunds are returned to the original payment method. Store credit will not be substituted for a refund without your agreement.
8. Inspection and Refund Timing
Within five business days after the returned item reaches the designated return address, we will inspect it and either:
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Submit the approved refund to the original payment method; or
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Explain in writing why the return does not meet this policy and how to contact us to discuss the decision.
If we approve a refund without requiring a physical return, we will submit it within five business days of that written approval.
We will notify you when the refund has been submitted. Your bank or payment provider may require additional time to display the credit.
If the refund does not appear within your payment provider’s stated processing period, contact us so we can help you check the transaction.
Any shorter refund deadline required by applicable law takes precedence.
9. Exchanges
If you would prefer a different product, contact service@archiveflux.com before returning the original item.
We will explain whether an exchange can be arranged or whether the appropriate process is to return the eligible item for a refund and place a new order.
Replacement availability will be confirmed when your request is reviewed.
10. Order Cancellations
Orders may be canceled without a cancellation fee before dispatch.
Email service@archiveflux.com as soon as possible with your order number and cancellation request. We will confirm the order’s status and the outcome of the request.
Once an order has been dispatched, it may no longer be possible to stop delivery. The applicable return process will then apply.
Approved cancellation refunds will be submitted to the original payment method within five business days of confirmation, or sooner where required by applicable law.
This section does not limit cancellation or refund rights arising from a failure to ship within the promised timeframe.
11. Missing or Undelivered Orders
If your order has not arrived, appears to be lost, or is marked as delivered but has not been received, contact service@archiveflux.com with your order number and any available tracking information.
A delivery scan alone will not automatically result in rejection of your inquiry. We will review the available information and work with you to resolve the issue.
Where loss or non-delivery is confirmed, we will arrange an appropriate replacement or refund. You will not be required to return an item you never received.
12. Your Consumer Rights
This policy does not exclude or limit rights that cannot lawfully be excluded, including applicable rights concerning faulty, unsafe, incorrect, or misdescribed products.
Where applicable law provides greater protection than this policy, that protection applies.
13. Company and Contact Information
Brand Name: archiveflux
Legal Company Name: Nanjing Yufan Technology Co., Ltd.
Registered Business Address:
Room 101-15, No. 16 Huashan Road
Gucheng Subdistrict, Gaochun District
Nanjing, Jiangsu, China
Customer Support Email: service@archiveflux.com
Customer Support Phone: +86 25 8533 2226
Please obtain return instructions before sending products to the registered business address.